What if my instrument arrives and it is faulty?

If your instrument arrives and it is faulty you have two options:

1. You will have received a form containing a list of possible issues with your instrument. Please tick the appropriate box and state that you are requesting a full refund. This must happen within the first 28 days after delivery.
2. Please tick the appropriate issue box on the form and state that you request your instrument be repaired or replaced if necessary.

If you require further clarification please reach out to an agent using the chat function.